Five steps to planning your app
Five (high-level) steps to planning your dialog application.
Planning your app
Like any application, a successful multichannel conversational application starts with good user interface design: extensive upfront planning, from identification of business objectives and all the activities users may wish to accomplish, to consideration of design principles for creating dialog strategies, dialog flows, and prompts (called “messages” in Mix).
Defining the dialog
Factors to consider when designing your app including dialog design principles.
Prompting the user
Creating effective prompts (messages).
Handling errors and ambiguity
Handling failure scenarios, ambiguous user responses, and multiple interpretation results.
Requesting confirmation
Role of confirmation in the dialog including confirmation strategies.
Interacting with data
About exchanging data with external systems.